Shipments are made to Peninsular Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, to any country in the European Community and America, Asia, Africa and Oceania. The shipment will preferably be made by the express courier companies MRW and CORREOS.
The shipping price will be as follows:
Peninsula and Balearic Islands: Up to 5 K, 9.05 Euros. From 5 to 10 Kilos, 10, 12 Euros. From 10 to 15 Kilos, 12.21 Euros.
Canary Islands: Up to 1 Kilo, 12 Euros. From 1 to 2 Kilos, 13 Euros. From 2 to 5 Kilos, 15 Euros. From 5 to 10 Kilos, 19 Euros. From 10 to 15 Kilos, 22 Euros.
America, Asia and Oceania: Up to 3 Kilos, 55 Euros. From 3 to 5 Kilos, 60 Euros. From 5 Kilos, 3 Euros more is added to the shipping price for each Kilo of more.
Europe: Up to 5 Kilos, 15.70 Euros. From 5 to 7 kilos, 16.80. From 7 to 10 Kilos, 20'30 Euros
These prices may change due to market conditions, but in any case they are specified in the cart once the destination area has been entered and before making the payment. lestelskates.com reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated on these pages and provided that it does not cause obvious damage to the client.
In some cases and depending on the availability of the product (out of stock), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.
The courier company usually delivers during business hours, so if you have any time preference for delivery, you can tell us in the order comment and we will try to comply (to the extent possible with the route and schedule of the transport company) ).
At Hockeyplayer we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transport:
We pay great attention to the fact that all our items and shipments are in perfect condition. Yes, even so, you should receive an erroneous or defective item, contact us immediately through email@example.com or by calling us at +34 427 44 36. Before opening the product, check that the packaging matches the one requested : color, size, finish, etc. In case there is any anomaly, also make an immediate claim, before opening the seal or its packaging.
When the product has been damaged during transport, it is essential that you notify us within 7 days of receiving the merchandise and that you write down the incident on the carrier's delivery note.
The products must be returned in such a way that they are protected, including them inside a protective box or bag. Hockeyplayer makes a transport company available to the buyer for the removal of the merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by Hockeyplayer, and the selected transport company offers higher rates, you must bear the difference in transport cost.
We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the Consumer Law, you have the Right of Withdrawal, by virtue of which you can return the product.
The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from receipt. You must notify us, via email firstname.lastname@example.org, of your decision to withdraw from the purchase made (you can use the following withdrawal form model, if you wish). In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, Hockeyplayer reserves the right to pay a lower amount for the return, a circumstance that will be notified to you.
The refund of the amount of the purchase will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, within a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Hockeyplayer who manages the collection of the item. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to compute from the time Hockeyplayer has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the same.
The customer will bear the direct costs of the return (shipping costs to Figure Sakting SL by the buyer). The full refund of the price of the product will not be possible when the products have been personalized, customized or made to measure for the client.
C. If you have not received the order yet:
At the moment of placing the order, our team gets to work so that you can enjoy it as soon as possible. For this reason, before requesting a refund for an order, you should contact Figure Skating even if the material has not yet been shipped, because you may have certain expenses, especially if the order includes assembly or handling. Please call +34 93 428 54 09 as soon as possible to avoid unnecessary costs.
*Phone: +34 93 427 44 36
*Notification through this website in the "Contact" section
All returns must be accompanied by the original packaging of the product (the use of seals and adhesive tapes on it is prohibited) and including all the accessories that accompany the original shipment.
Returns will not be accepted if the product is not presented in perfect condition.
All returns must be authorized by Figure Skating. For this, the client must request authorization for the return from email@example.com, indicating the reason for the return and the invoice number.
To return items, they must be sent freight prepaid to the address:
L'Estel Skates does not assume any responsibility for damages resulting from the use of our supplied equipment, even if it has been correct.